The strategic role of IT is to make people more productive.
At Lighthouse, we develop means to measure the impacts of technology on productivity in order to gauge IT effectiveness, and to find out what the IT department actually does on a business level.
As C-level managers learn more about their organization’s technology, they can cease measuring performance of the IT department at the task level. Instead of simply surveying employee satisfaction with their desktop support, they pose challenging questions such as, “How does employee satisfaction with desktop support services correlate to productivity?”
Why should you outsource Managed IT Services?
The nature of technology and the broad needs of a company—from security to communications to software support—is such that an IT staff has difficulty supporting all of those needs within a reasonable budget. Today’s business leaders increasingly conclude that outsourcing IT services is an operational necessity. They have moved beyond “Should we outsource Managed IT Services?” to “How do I structure my outsourced Managed IT services?”
The Alternative: Results-Based IT
When seeking performance improvement and cost reduction, the traditional billable hours cost structure for IT services can create expensive pay-by-the-crisis pattern. As an alternative, the outcomes-based fixed-fee IT service model aligns technology management with business goals. more…
One of the biggest challenges an internal IT department can face is keeping its technology from falling behind.
Technology evolution constantly presents new tools, new paradigms—and new threats. As a result, many companies require more IT expertise than is available internally.
Lighthouse understands new technology is needed only when it helps achieve business objectives. We help you cut through the jargon and hype to ensure any new tool fits your company goals and processes. more…