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What makes Lighthouse unlike other IT service providers? At Lighthouse we believe that real solutions do not come in boxes – it is just never that simple. A Lighthouse solution is communication, responsiveness and execution.

We maintain a strong set of performance standards for our entire staff, customizing them for our clients. That difference motivates our entire company and all of our customers’ satisfaction. We excel at driving technology solutions that support our customer’s business goals.

We hold our employees to very high standards and invest in coaching them in our unique customer focused ways. We are looking for individuals that want a careers where they will facilitate positive change and can be a champion for outstanding customer service to our customers.

Sample Essential Duties and Responsibilities:

  • Provide full desktop service to all end users in local offices.
  • Maintenance and problem solving with respect to workstations and desktop applications.
  • Provide feedback on work in progress.
  • Ability to work with individuals with a wide range of computer skills, specifically when communicating technical information.
  • Ability to provide support for large enterprise level organizations.
  • Other duties/tasks as assigned.

Sample Job Requirements, Knowledge, Skills and Abilities:

  • Ability to provide outstanding customer service.
  • Exceptional interpersonal and communications skills.
  • Excellent analytical and problem solving skills.
  • 3-7 years detail oriented experience in a Corporate Help Desk environment.
  • Experience with Remote Desktop or other remote assistance.
  • Experience using and/or troubleshooting Microsoft Windows XP/ Vista/7, Microsoft Office 2007 and 2010.
  • Working knowledge of SharePoint.
  • MAC OS X experience.
  • Experience using Symantec Enterprise Protection Anti-Virus Software (desktop).
  • Experience working with smart phones and tablets such as iPhones, iPads and Droids.
  • All technical staff spend at least one year in a “help desk” type role.

Lighthouse Information Systems, Inc. is a professional services firm that has been in operation for close to 30 years. We are offering full time positions with a complete benefits package and tremendous opportunity to use a wide range of skills and technology expertise.

Do you want to be part of an exceptional team of individuals that possess a fervent drive toward excellence in all that they do? If you answered yes and feel you’re ready to become part of our team, send us your resume right away.

Resumes from recruiters or agencies will not be accepted